Banner Healthcare
Introduction
Banner healthcare is an organization situated in Phoenix, Arizona, United States. The healthcare system currently operates 28 hospitals with other facilities across six states which offers specialized services, and it is one of the highest employers in Arizona and the United States with workers more than 50,000. The system offers a different range of services, which includes pharmacies, emergency, outpatient surgery, rehabilitation services, and primary care among others.
Banner healthcare system provides Medicare Advantage insurance plan in two different categories which include University Care Advantage and a Banner University Family Care enabling it to serve its customers in the best way they want based on the insurance plan they take to cover their health needs.
Readiness in addressing future health conditions
The aim of the Banner healthcare is in their mission, which aims in improving the life of its clients. Banner healthcare has enough resources in the facilities to cater for the health issues that might be common in the next decade, for example, the adequate staffing and assets it has puts it in a better position to address health needs that may arise (Savino & Latifi, 2019). Partnership with the other health organizations enabled then to address the rising cases of the cancer patients
Banner health has also evolved to a full integration system that provides more services offered through Banner- University medicine, Banner Health Network, and Banner Medical Group. The services ensure that they offer are of convenient access to the communities they serve by setting up clinics (About Banner Health, n.d.). The Banner healthcare system has also invested in conducting researchers through Banner Research. The studies are done on clinical trials, Alzheimer, and other researches are done in Banner MD Anderson Banner Cancer Center Research and Banner Sun Health Research Institute. The studies enable them to discover new diagnoses, prevention, and treatment methods for diseases, which then allows them to provide evidence-based care to their customers (Burton et al., 2017).
The rapid changes in the healthcare environment resulted in the development of Banner Telehealth. It is the innovation phase which enables them to provide services to customers regardless of their location (About Banner Health, n.d.). The growth in technology makes the care provided to patients easier and thus, Banner healthcare to invest in technology will enable it to solve health problems of the citizens more quickly in the coming decade. Introduction of the Banner Icare, TeleICU, Teleacute Care, Telebehavioral Health and other Telehealth services enables it to provide services to people with chronic illnesses at the comfort of the homes by interacting with the healthcare team to address their problems (Savino & Latifi, 2019). Those are the innovations for future health.
Furthermore, it has also introduced Care Transformation provides real-time patient information to the caregivers by the use of an electronic system (Savino & Latifi, 2019). Individuals seeking care in the health facilities need a safer and quality care, and therefore, Banner Care Transformation provides the care providers with the information they need which reduces mistakes done and thus making the care safer to the patients (Savino & Latifi, 2019). Banner healthcare has also introduced the Door-to-Doc which is a patient flow way that results to better safety of the clients in the emergency departments by decreasing the wait time which then reduces incidences of patients leaving without treatment (About Banner Health, n.d.). The innovations increase patient safety, and thus, it is ready to handle a larger number of patients within a shorter period.
Banner healthcare has created and expanded its network in various western states, and it has 28 hospitals currently. The healthcare system has also improved access by opening different clinic within the communities where they operate to provide medical services to its clients. The growth in population and the number of individuals seeking medical services has risen, and therefore, the Banner healthcare system has put on strategies to address the issue through the introduction of the clinics.
Also, it has also partnered with other health organizations such as the cancer center to provide services to the clients seeking cancer treatments. The number of individuals seeking cancer treatment is increasing, and thus, it is ready to provide quality care to its customers. The innovation it has invested makes it be able to handle a more significant number of patients both at home and in the hospital facilities (About Banner Health, n.d.). Thus, it can handle the needs of the patients that may arise in the next decade. The facility also has a large number of employee, which then improves the nurse to patient ratio (Savino & Latifi, 2019). A good ratio enables it to offer quality and comprehensive care to its members.
Just like the Singapore airlines, customer satisfaction is vital. It aims at making the life of the customer a better one all the time. In Singapore airlines, employees are expected to provide the best care, and through training and evaluations done to assess the customer's satisfaction (Zentner, 2016). Both Singapore airlines and Banner healthcare welcomes new technology as they empress the changes that occur in the health system, and this resulted in the developments of innovations in both organizations. Introduction of Slot machines by Singapore airlines and Telehealth by Banner Healthcare although the slot machines did not create customer satisfaction as expected.
Conclusion
In conclusion, Banner Healthcare system has made a good progress in the preparation for the future health needs of the individuals in the communities they serve. They have employed a good number of healthcare team and have also partnered with other organization to ensure continuous and quality care to its customers and also to serve their health needs. The organization is similar to Singapore airlines on the way they focus on the satisfaction of the clients and also in the way they empress new technology and therefore, this are organizations which are ready for the future needs because of the advancements in the technology which is highly expected.
References
About Banner Health. (n.d.). Retrieved May 25, 2019, from https://www.bannerhealth.com/about
Burton, P. R., Banner, N., Elliot, M. J., Knoppers, B. M., & Banks, J. (2017). Policies and strategies to facilitate secondary use of research data in the health sciences.
Savino, J. A., & Latifi, R. (2019). The Hospital of the Future. The Modern Hospital: Patients Centered, Disease Based, Research Oriented, Technology Driven, 4, 375.
Zentner, A. (2016). Service as a Strategy: A Review of Singapore Airlines. Available at SSRN 2834774.
