Guest speaker critique

            Caesar Entertainment Company was originally established in 1937 in Reno Nevada and is among the top five greatest convention destinations in Las Vegas. This company is one of the revenue boosters as with the profit that they get from this industry, they are able to provide the state with revenue. According to Wade it is important to understand the organization structure so as to be able to understand how the information should flow following in a certain protocol. Planning is key essential component in any industry.

             I have therefore learnt that it is important to understand how the organization is structured so as to be able to know to whom I should report to and who should as well report to me. A good organization structure enhances easy flow of information, allows better coordination and helps in solving problems within the company in the best way possible. Customer service is another core important component that enhances an industry to grow as the customers’ needs is well met thus encouraging them to come back and as well as refer other customers to the company. Different departments enhance division of labor among the employees hence the employees are able to specialize in their area of responsibility thus the customers are assured of getting quality services. Little things mater to most customers hence a company management should react positively towards the little mistakes that may occur within the day operations so as to ensure that customers are satisfied. It is always important that the company is able to get feedback from their customers during the event as well as after the event so as to ensure any correction requested is done and customers are satisfied during their visit in the company.