Seek First to Understand then be understood

Understanding clients and other workmates like the subordinates is a fundamental aspect in anyone's relations with other workers and themselves. Listening to others is far much important than always talking without giving others a chance to express themselves. Being attentive in business will help in learning the nonverbal language that shows satisfaction or a total discomfort by the customers.

Listening to the subordinates helps managers understand how to handle internal disputes and how the workers feel about the products. More so, the workers can relate well with clients if their issues are being addressed mostly by being listened to. Being an empathetic listener helps in the creation and appreciation of different relationships that are at the workplace.

Sharing personal experience can help in motivating the employees who feel left out and is about to give up. Most employees feel like they are the only ones who go through problems and are only through sharing that the employees can be motivated to work harder and even more efficiently. Moreover, sharing makes the employees trust employers also and can have a better personal rapport.

Paying proper attention to the employees and subordinates histories makes the employer understand each employee and appreciate each employee and relate with them differently. Also, employees or managers can know when one of their assistants is not doing well or is undre3performing and can easily talk to them having some background information on them. The employees can respond without the feeling of being judged but as a way of connecting with their employees. Through more listening and less talking, the employees can connect with their employers very quickly and in return maximize the work output and results.