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Paper Instructions:

Critical Thinking: Airline Customer Service

Objective:
Create a report that summarizes the current status customer service in the airline industry.  As a marketer for a major airline, your company is facing difficulty providing acceptable service to the passengers and needs to find a way to emphasize the positive features of your airline’s service.

Requirements:
Successful Critical Thinking Exercise assignment length will be measure in Word Count rather than the number of pages, and incorporate the information and knowledge gained in the course addressing the areas defined in the Case and Rubric.  Word count for this assignment is 1600 and normally acceptable to be 10% above or below.  Therefore acceptable word count range would be 1440 to 1760.