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Coursework 1: Production of Managers guidance material.

Produce a set of guidance materials to a first line manager that outlines the roles of the manager and operational policies and procedures within a hospitality organisation in the form of a presentation, Wiki page, or any other types that can be converted to a PDF document. The presentation time required for delivery no longer than 15 minutes.

To meet the module learning outcomes your guidance material will have a word limit of 2500 words. It will cover identify methods for collection and analysis of operational information that will enable the organisation to monitor operational efficiencies.

How do you communicate your standards of service to customers and other stakeholders?
Identify a clear vision to enable the organisation to follow its business plan.
Identify individuals that have responsibility for issuing, reviewing and revising operating procedures.
Implement plans for identifying your resource requirements to meet the needs of the organisation.

It should include processes for reviewing individual performance.
Have a clearly defined service recovery procedure.
It should provide a diagnosis of the existing operational issues within the organisation and detail the strategies for improving efficiency and effectiveness to achieve the business goals.

Guidance materials are required to:

* within a set word count;
* communicate the organisational vision;
* illustrate the operational management policies in relation to the business goals;
* explain the procedures in relation to the policies;
* use the Harvard System for referencing.

In order to achieve a higher grade, in addition to the above points your guidance material is expected to:

* effectively communicate the organisational values in a manner that appeals to the audience
* present policies and procedures in clear and concise manners;
* be presented in professional and easy-to-read format;
* include references to contemporary and reliable sources;

Coursework 2: Synopsis
Learning Outcome 1 & 2 (40%)
In relation to CW1, you are also required to produce a 1,500 word synopsis in which you present your critical discussions on the interdependence of organisational strategies and operations, using theories concepts and current practice of operations management within the hospitality industry. These discussions should provide an in depth background of the guidance materials you produce for CW1.
To meet the module learning outcomes you provide a synopsis that should be no longer than 1500 words in length. This synopsis should discuss and evaluate the interdependencies of the operational functions and the business strategies of a hospitality organisation. It is important that you define what you wish to discuss as operations management is a broad topic for discussion and will require a certain degree of focus and clarity. Critically analyse the theoretical material you are using. You need to include the key concepts underpinning each theory. You need to analyse central concepts but you need to go beyond explaining just the basic details.
You need to evaluate your argument and also evaluate your use of theoretical material these materials should also provide the background for the guidance materials you have produced. In this stage you also need to show that you are aware of the strengths and weaknesses of the theoretical material. Some theories have weak links in their rationale or are conditional on the acceptance of key concepts. You need to explain that you are aware of these.
Draw a conclusion. This does not mean that you have to agree or disagree wholesale but you do have to conclude your argument in some way.
Submissions meriting the higher grades will feature a critical analysis of theories using theoretical material related to Strategic Operations Management and its associated principles and practices within the context of hospitality management. Submission meriting the lower grades will be essentially evaluative and while demonstrating knowledge will not indicate a wider evaluative approach to the subject.
This guideline is extensive; however, it is NOT definitive. At any time during the module should you require further guidance please do not hesitate to contact your tutor.
In order for the synopsis to pass it should:
•    Demonstrate a fair level of critical analysis and evaluation
•    Demonstrate an adequate understanding of research techniques
•    Demonstrate an adequate understanding of research ethics Include some evidence of original thinking
•    include some academic underpinning
•    Include some evidence of wider reading
•    Use an appropriately professional format Use the Harvard Referencing System


In order to gain a higher grade your synopsis should:
•    Demonstrate a high level of critical analysis and evaluation
•    Demonstrate a good understanding of research techniques
•    Demonstrate a good understanding of research ethics
•    Include clear evidence of original thinking
•    Include extensive academic underpinning
•    Include clear evidence of wider reading
•    Make good use of an appropriately professional format
•    Present the synopsis clearly, coherently and logically
•    Use the Harvard Referencing System