Orbitz Travel Company Case Study
Effective Customer Care System at Orbitz Travel Company
An effective customer care system at Orbitz Travel Company is one that identify and anticipate the customer’s needs and recognize that customers do just buy services or products but they buy solutions to their problems. The better the services solve the problems, the more customers become appreciative due to that good experience of dealing with the business (Moynihan & Titley, 2001). Writers who offer business assignment help at Edudorm essay writing service notes that this shown in the presence of various aspects in the Orbitz Travel Company website which include a tab that was easy to read that connoted the customer service link which really impressed Scot Paton. Orbitz Travel Company also realized that the customer would need to contact the customer care desk and thus included various means of doing so which include the e-mail link, FAQ database and a number that is tall free with which the customer would seek for help.
Accessibility at Orbitz Travel Company
Moreover, customers can access the customer service department throughout the week for at Orbitz Travel Company, at any time of the day. Paton considered this to be very impressive when one is travelling. Experts who offer business report writing help at Edudorm essay writing service indicates that the navigation system for voice may was another aspect that gave Paton a good experience because it was easy, quick and divided calls according to the kind of customer’s inquiry. The speed of answering calls, the politeness of the woman answering it, and the manner she addressed Paton’s problem were also aspects that gave a favorable customer service experience.
Good Customer Service
Organization’s like Orbitz Travel Company should thus adopt a good customer service since consumers will always demand continually higher level of service. This will keep the interested with the products or services offered by the organization. Customers should be made to understand the system by avoiding any complication, or confusion that would make them angry and impatient. The customer service system at Orbitz should thus be easily understood by the customers which will give them a good experience. Authors who offer business essay help at Edudorm essay writing service points that the customer service staff should be kind and must take time to listen to the customer complaints, while identifying their needs by asking questions. The response should be positive by seeking ways to help the customers without allowing any compromise in the organization’s products or service delivery (Moynihan & Titley, 2001).
References
Moynihan, D., & Titley, B. (2001). Advanced business. Oxford [u.a.: Oxford Univ. Press.308
