{"id":95,"date":"2025-06-11T12:09:46","date_gmt":"2025-06-11T12:09:46","guid":{"rendered":"https:\/\/www.edudorm.com\/learn\/?p=95"},"modified":"2025-12-18T09:16:34","modified_gmt":"2025-12-18T09:16:34","slug":"agents-on-customer-service","status":"publish","type":"post","link":"https:\/\/www.edudorm.com\/learn\/study-hub\/business-and-management\/agents-on-customer-service\/","title":{"rendered":"Agents on Customer Service"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Importance of Customer Service<\/h2>\n\n\n\n<p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Customer service is an unappreciated mission. \u00a0Angry customers shout at the service representatives which make them get blamed for the bad customer service. \u00a0Service agents should be treated with respect as people do not understand that these services need a special kind of person who can withstand the exhausting work that is done by the customer service.\u00a0 Writers who offer <a href=\"https:\/\/www.edudorm.com\/edudorm-services\/assignment-services\/management\/business-development-assignment-help\">business development assignment help<\/a> at Edudorm essay writing service notes there is this one great feature that a good customer service should outline, Patience; <a href=\"https:\/\/www.getguru.com\/reference\/customer-service-agent\">management<\/a> of a customer\u2019s service while responding to others through the emails is sufficient for someone to throw down their headsets.\u00a0Patience is an asset that every service agent should imply. Through the innovative technology support to the clients from the customer service, the customers who do not know how to work with the computer complain every time (Cook, 2008).\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Service Agent<\/h2>\n\n\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Thus it is essential to handle the customers with special care despite the agent\u2019s role. &nbsp;The service agent should practice patience through ways like to respectfully put the customer on hold while you recover your calm or hand the call to the supervisor if the customer is much rude. &nbsp;A good customer service should also be convenience, this means that the service agent should learn how to faster resolve a problem and this will make the customer happy and lessen their call cost.&nbsp; The agent should also not rush to the customer\u2019s problem as there are some efficiency levels that should be followed in order to get the best solution.&nbsp; Writers who give <a href=\"https:\/\/www.edudorm.com\/edudorm-services\/assignment-services\/academic-writing-services\/business-report-writing-help\">business report writing help<\/a> at Edudorm essay writing service indicates that a good customer service should also practice confidence this means that the executives in the service should be able to make their agents make the customers happy making them have confidence which will hinder them from time wasting thus getting endorsements. This can be done by setting rules for the sale workers and customer service agents.&nbsp; This will basically provide the solutions that will make the customers happy (Cook, 2008).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reference<\/h3>\n\n\n\n<p>Cook, S. (2008). <em>Customer care excellence: How to create an effective customer focus<\/em>. London: Kogan Page. &nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Importance of Customer Service \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Customer service is an unappreciated mission. \u00a0Angry customers shout at the service representatives which make them get blamed for the bad customer service. \u00a0Service agents should be treated with respect as people do not understand that these services need a special kind of person who can withstand the exhausting work [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3962,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[117,118],"class_list":["post-95","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-and-management","tag-customer-service","tag-importance-of-customer-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Agents on Customer Service - EDUDORM FREE ESSAYS<\/title>\n<meta name=\"description\" content=\"Service agents should be treated with respect because customer service need a special kind of person.... 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